The absolute worst shopping experience ever. Extremely unprofessional, I have never felt more cheated on by a merchant than with this shop (and I bought things on eBay and AliExpress), where they are a legitimate shop. I have pulled out from a purchase, as is my legal right, and they took 40 days to contest my claim, even though I have not received my purchase, and the package was redirected back to them after I had cancelled my purchase. Incredible dillerantism, would not recommend. (They sell foot products. Others also sell foot products and are much nicer about it. I prefer the nicer people.)
Dear Laura,
We are sorry to hear that you had a negative shopping experience with our shop. We understand that you were disappointed because you thought you had selected 'home delivery' as a shipping option, which unfortunately, we do not guarantee or state on our website. The package was delivered to a nearby collection point and when a delivery attempt was made to your address, you refused it a few days later.
Please know that we have tried our best to make things right for you. Our customers' satisfaction is important to us and we are disappointed that we were not able to meet your expectations. We would like to clarify that our customer service team had regular communication with you and did their best to assist you, despite receiving some rude emails from you, even our founder tried to assist to help resolve this matter.
We take pride in our positive reviews and many satisfied customers, and we would love for you to have a positive experience with us as well. We did try to make things right for you but it seemed you had already made up your mind about us. You had refused the products which had been attempted to be delivered and then decided to leave the undelivered products a 1-star review which seems somewhat unfair. Our products are not the same as the companies you have mentioned and again unfair to compare them to, especially as you refused the package.
Sincerely,
Team My Foot Function
Je suis très contente de ces écarteurs, je les porte plusieurs heures par jour sans problème et l'inflammation au niveau de l'halux valgus a presque disparue!